Cancellation

Cancellation Policy
We understand your travel plans may change. With that in mind, Limo Service Sacramento has a very simple cancellation policy: For all hourly rentals, a 20% non-refundable deposit may be retained at our discretion.
CANCELLATION OF AIRPORT SERVICE:
Airport Transportation's - (Applies to sedans only)
Regardless of whether you made your reservation online via email or calling : 916 221 0462, just give us 3 hours notice prior to your Airport pickup time and we will give you a full refund. Refunds normally show up on your CC account within 3-5 business days. A credit card is required to make a reservation. Any airport reservation canceled within a three (3) hour period of the scheduled pick-up time will be subject to a full charge for the quoted price including Base Rate, Driver Gratuity, and any accumulated expenses.
Round Trips must be canceled as two separate reservations. Changes and cancellations can be made by calling Limo Service Sacramento at 916 221 0462
Full fare, including a %20 service charge, will be billed if a cancellation occurs less than 8 hours before the scheduled pick-up time or flight arrival. Full fare, including a 20% service charge, will be billed if the passenger fails to be at the designated driver meeting area.
THE FULL FARE will be charged for cancellations in the two following cases:
I.  Cancellations after the driver has already been dispatched (see Standard Dispatch Procedure above) II. If the passenger fails to be at the designated pickup location (no-show). If for any reason you cannot locate your chauffeur, call Limo Service Sacramento at 1-916-221-0462  to avoid being billed as a no-show, do not leave your location without contacting Limo Service Sacramento. You must contact us by phone.
$15 Administrative charge for service at SMF, SFO, OAK, or SCK airports will apply if cancellation is requested before the driver has been dispatched (see Dispatch Procedure above). $30 Administrative charge for service at all other airports will apply if cancellation is requested before the driver has been dispatched (see Dispatch Procedure above).
To avoid being billed as a no-show, do not leave your location without communicating with Limo Service Sacramento. Preferred Transportation is not responsible for service delayed or not rendered due to weather or other circumstances beyond its control. Preferred Transportation does not guarantee vehicle availability or price for reservation changes. Waiting charges begin 15 minutes after the scheduled pick-up time on departures. After 15 minutes, waiting time is retroactive to the scheduled departure. Waiting Time charges are assessed hourly.
Stretch Limousine Cancellations (Applies to Stretch Limousines, Vans & Coach Vehicles): A 30% Non-Refundable Deposit is required to hold all stretch Limousine reservations.
There is a $20.00 surcharge for service scheduled between midnight and 6 am.
All out-of-pocket charges, including two-way tolls, parking, and airport fees will be billed to the customer.
All rates exclude 20% service charge.
There is a $25.00 surcharge for service scheduled on Easter Sunday, Memorial Day, Independence Day, Labor Day.
There is a $45.00 surcharge for service scheduled on Thanksgiving, Christmas Eve and Day, New Year's Eve and Day.
Rules of Conduct:
1. No smoking is allowed in the vehicle.
2. Any unusual spill soiling or damage to the vehicle caused by the passenger will result in a $250 clean-up fee being charged directly to the credit card on file for the trip.
3. No sex permitted in the limos on Public Wine/Brewery/Spirits Tours, Wine Tours or Day Trips.
4. No alcohol permitted on the vehicle if any minor (under 21 years of age) is present.
5. Limo Service Sacramento representative/chauffeur reserves the right to refuse service to any passenger for any type of gross misconduct or inebriation.
NO SHOW POLICY Airport: If you fail to show up at the scheduled pickup time and/or location for the arriving flight information you provided to us and there has not been any contact with Accent Limousine after 60 minutes for domestic flights or 90 minutes for international flights you will be considered a “No Show” and billed the full fee including the base rate, driver gratuity, and any accumulated expenses. If you can't locate your vehicle, DO NOT LEAVE! Call our office and we will locate your driver and assist you in locating your reserved car.
Non-airport: If you fail to show up at the scheduled pickup time and/or location, you will be billed a full charge for the quoted price including base rate, driver gratuity, and any accumulated expenses. If you can't locate your vehicle, DO NOT LEAVE! Call our office and we will locate your driver and assist you in locating your reserved car.
GUARANTEE Our service is backed by a satisfaction guarantee. Should you be dissatisfied, please call us. We will do our best to resolve any issues to your satisfaction.

Privacy Policy

All information you give us is confidential. We share information only when it is necessary to contract with another company to provide service. We do not sell lists or allow other companies to solicit you. WE WILL NEVER GIVE OUT CUSTOMER INFORMATION WITHOUT THE CUSTOMER'S EXPRESS CONSENT.

Terms and Conditions

The individual responsible for payment ("Customer") understands and agrees that all charges are assessed by Limo Service Sacramento. All unpaid deposits and balances are authorized by Customer, with either verbal or signed acceptance of services. Payment is due at the time passenger is dropped off. If for any reason full payment is not made at this time, a late charge of two percent per month will be assessed. If this agreement is referred to an attorney and/or collection agency, Customer agrees to pay all attorney and/or collection fees. If any breakdown occurs, Customer will be refunded the portion of the travel charges that relate solely to the time the vehicle is inoperable. Limo Service Sacramento reserves the right to substitute one vehicle for another vehicle providing it is the same or larger size vehicle. All limousines are strictly nonsmoking. Limo Service Sacramento will not be responsible for delays due to traffic conditions, accidents, or any other unforeseeable act of God; any resulting lost time will be made up at the end of the scheduled charter. Any downsizing of a previously reserved duration of service or vehicle size will not relieve Customer from the responsibility of paying the full amount of the originally scheduled charter. In compliance with CPUC Regulation Section 5348.1 & 5348.3, consumption of alcoholic beverages by passengers under 21 years of age is prohibited. The individual responsible for payment ("Customer") and all passengers in Customer's party are expected to conduct themselves in a manner not injurious to themselves, to third parties, or to the hired limousine. There is no smoking in any Limo Service Sacramento vehicle. Any passenger found smoking in the vehicle will be asked to extinguish the cigar/cigarette, and Customer will be subject to a $100 charge for each incident. In the event of any physical damage to the limousine caused by Customer or any passenger, there will be a minimum additional charge of $300.00 for the repair and/or cleaning of the limousine. This includes anyone getting sick in the limousine. The decision as to the unusual use or wear of the vehicle rests with Limo Service Sacramento solely, and its experience as to the general use of hired limousines. The customer is fully responsible for the repair and/or replacement of any part of the vehicle harmed by any passenger. Emerging from the sunroof while the vehicle is in operation is prohibited. If passengers are minors, the sunroof will remain locked closed, the dividers will remain locked open, and a phone number of a parent of one of the passengers must be given to the driver prior to the ride. If at any time the service is terminated due to unruly conduct, damages to the vehicle or abuse of any kind that Limo Service Sacramento deems valid, no refund of money will be made. Limo Service Sacramento reserves the right to refuse service as it deems appropriate. All charters require our service agreement to be signed beforehand. Our drivers carry copies of the agreement, or you may download the agreement, sign it, and give it to your driver at the beginning of your service.

. Limitations of Liability

Limo Service Sacramento is not responsible for:
  1. Loss or damage to luggage worth more than $250, including contents.
  2. Carry-on items that may be damaged in transit.
  3. Cash, cell phone, jewelry, and computers.
  4. Items left in vehicles.
In no event shall Limo Service Sacramento or any of its affiliates, or any of their officers, directors, employees, agents, representatives, information providers or licensors be liable for any direct, indirect, incidental, special, consequential, punitive or other damages (regardless of the form of action) arising out of (i) use of the service by any person, including but not limited to any damage caused by any reliance on, or any delays, inaccuracies, errors or omissions in, any information and content accessed over the service, (ii) any use or inability to use the service for whatever reason, including but not limited to communications failure or any other failure with transmission or delivery of any information accessed through the service, or (iii) any goods or services discussed,  purchased or obtained, directly or indirectly, through the service, in each case even if advised of the possibility of such damages. This Agreement shall be governed by and construed in accordance with the laws of the State of California and the Federal Arbitration Act, without giving effect to any principles of conflicts of laws, and you hereby consent to the exclusive jurisdiction of the state and federal courts sitting in Sacramento County, California. You and Limo Service Sacramento agree that any and all disputes and claims relating in any way to this Agreement (including the arbitration of any claim or dispute and the enforceability of this paragraph), with the exception set forth in the next paragraph, shall be submitted to and resolved by means of confidential arbitration conducted in the State of California, Sacramento County. If you and Limo Service Sacramento cannot agree on arbitrators, the Presiding Judge of the Sacramento Ca, County Superior Court shall appoint them. The arbitration shall be conducted under the then prevailing Commercial Arbitration Rules of the American Arbitration Association (AAA). You and Limo Service Sacramento may litigate in court only to compel arbitration under this Agreement or to confirm, modify, vacate or enter judgment on the award rendered by the arbitrators. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. The United Nations Convention on Contracts for the International Sale of Goods, the application of which is hereby excluded, will not govern this Agreement. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other current or former user of the Service, whether through class arbitration proceedings or otherwise. However, to the extent you have in any manner violated or threatened to violate Limo Service Sacramento intellectual property rights, Limo Service Sacramento may seek injunctive or other appropriate relief in any state or federal court in the State of California, and you consent to exclusive jurisdiction and venue of such courts.