We understand your travel plans may change. With that in mind, Limo Service Sacramento has a very simple cancellation policy: For all hourly rentals, a 20% non-refundable deposit may be retained at our discretion.
CANCELLATION OF AIRPORT SERVICE:
Airport Transportation's - (Applies to sedans only)
Regardless of whether you made your reservation online via email or calling : 916 221 0462, just give us 3 hours notice prior to your Airport pickup time and we will give you a full refund. Refunds normally show up on your CC account within 3-5 business days. A credit card is required to make a reservation. Any airport reservation canceled within a three (3) hour period of the scheduled pick-up time will be subject to a full charge for the quoted price including Base Rate, Driver Gratuity, and any accumulated expenses.
Round Trips must be canceled as two separate reservations. Changes and cancellations can be made by calling Limo Service Sacramento at 916 221 0462
Full fare, including a %20 service charge, will be billed if a cancellation occurs less than 8 hours before the scheduled pick-up time or flight arrival. Full fare, including a 20% service charge, will be billed if the passenger fails to be at the designated driver meeting area.
THE FULL FARE will be charged for cancellations in the two following cases:
I. Cancellations after the driver has already been dispatched (see Standard Dispatch Procedure above) II. If the passenger fails to be at the designated pickup location (no-show). If for any reason you cannot locate your chauffeur, call Limo Service Sacramento at 1-916-221-0462 to avoid being billed as a no-show, do not leave your location without contacting Limo Service Sacramento. You must contact us by phone.$15 Administrative charge for service at SMF, SFO, OAK, or SCK airports will apply if cancellation is requested before the driver has been dispatched (see Dispatch Procedure above). $30 Administrative charge for service at all other airports will apply if cancellation is requested before the driver has been dispatched (see Dispatch Procedure above).
To avoid being billed as a no-show, do not leave your location without communicating with Limo Service Sacramento. Preferred Transportation is not responsible for service delayed or not rendered due to weather or other circumstances beyond its control. Preferred Transportation does not guarantee vehicle availability or price for reservation changes. Waiting charges begin 15 minutes after the scheduled pick-up time on departures. After 15 minutes, waiting time is retroactive to the scheduled departure. Waiting Time charges are assessed hourly.
Stretch Limousine Cancellations (Applies to Stretch Limousines, Vans & Coach Vehicles): A 30% Non-Refundable Deposit is required to hold all stretch Limousine reservations.
There is a $20.00 surcharge for service scheduled between midnight and 6 am.
All out-of-pocket charges, including two-way tolls, parking, and airport fees will be billed to the customer.
All rates exclude 20% service charge.
There is a $25.00 surcharge for service scheduled on Easter Sunday, Memorial Day, Independence Day, Labor Day.
There is a $45.00 surcharge for service scheduled on Thanksgiving, Christmas Eve and Day, New Year's Eve and Day.
Rules of Conduct:
1. No smoking is allowed in the vehicle.
2. Any unusual spill soiling or damage to the vehicle caused by the passenger will result in a $250 clean-up fee being charged directly to the credit card on file for the trip.
3. No sex permitted in the limos on Public Wine/Brewery/Spirits Tours, Wine Tours or Day Trips.
4. No alcohol permitted on the vehicle if any minor (under 21 years of age) is present.
5. Limo Service Sacramento representative/chauffeur reserves the right to refuse service to any passenger for any type of gross misconduct or inebriation.
NO SHOW POLICY Airport: If you fail to show up at the scheduled pickup time and/or location for the arriving flight information you provided to us and there has not been any contact with Accent Limousine after 60 minutes for domestic flights or 90 minutes for international flights you will be considered a “No Show” and billed the full fee including the base rate, driver gratuity, and any accumulated expenses. If you can't locate your vehicle, DO NOT LEAVE! Call our office and we will locate your driver and assist you in locating your reserved car.
Non-airport: If you fail to show up at the scheduled pickup time and/or location, you will be billed a full charge for the quoted price including base rate, driver gratuity, and any accumulated expenses. If you can't locate your vehicle, DO NOT LEAVE! Call our office and we will locate your driver and assist you in locating your reserved car.
GUARANTEE Our service is backed by a satisfaction guarantee. Should you be dissatisfied, please call us. We will do our best to resolve any issues to your satisfaction.
- Loss or damage to luggage worth more than $250, including contents.
- Carry-on items that may be damaged in transit.
- Cash, cell phone, jewelry, and computers.
- Items left in vehicles.